Sprouts Food and Health Co-operative Privacy Policy

SPROUTS acknowledges and appreciates that the communication of personal information is extremely sensitive and it recognizes the need to protect the personal privacy of individuals who interact with SPROUTS through various means of communication.

Providing Personal Information through Sprouts website

Most of the information accessible on SPROUTS website does not require you to identify yourself and you may access it anonymously. However, some information and resources are accessible to members only and you have to access it via member login. SPROUTS does collect personal information about you when you choose to provide it and you make orders and purchase, or register as members.  We collect only as much personal information as it necessary to conduct business with SPROUTS via this website. The only personally identifying information arising from your use of SPROUTS website is what you voluntarily supply.

SPROUTS does attempt to provide you with multiple “channels” for conducting business (i.e. walk-in, mail-in, email, phone) in addition to SPROUTS website. If you have concerns about using the website to conduct your business with us, please be assured that alternative channels are available.

Why Personal Information is Collected

SPROUTS collects and retains personal information for the following reasons:

  • To process your requests for services, products or additional information
    • To communicate with you regarding services that you have requested
    • To advise you of changes to our website services and of service interruptions
    • To meet legal and regulatory requirements

Use of “Cookie” Technology

Cookie technology captures summary – not individual – information on visitor use patterns. This is a computer code that tracks “traffic” so we can determine how effective the website is in meeting informational or service needs. A cookie contains no personal identifying information and SPROUTS acquires no knowledge of an Internet visitor’s browsing path once they have exited our website. Apart from providing a performance measure, the data collected by the cookie is otherwise meaningless.

Correcting/Changing Personal Information

If your personal information changes (i.e. name, address, postal code, telephone number, e-mail address etc.), or you no longer desire service, SPROUTS will endeavor to provide a way to correct, update or remove the information. Details of how to do this are usually provided on the web page where the information is being collected or displayed.

Use and Disclosure of Personal Information

SPROUTS is the sole owner of the information collected on this site. SPROUTS does not use or retain personal information that you provide for any secondary purposes unless you have first been notified and your permission has been obtained. SPROUTS will not sell, rent, share or otherwise disclose your personal information to any organization or individual outside SPROUTS unless you are first notified and your permission is received, except in the following circumstances. SPROUTS may disclose your personal information:
• To companies contracted to process your requests
• For law enforcement purposes
• For purposes of acting in an emergency to facilitate contact with your next of kin or friend if you become injured or take ill

From time to time SPROUTS website may request information from you via survey or ask permission to send you special offers. Your participation will be completely voluntary and you will have a choice of whether or not to participate. Any survey information will be used solely for the purposes of monitoring and/or improving SPROUTS’s services and products. If you choose not to participate, you will still be able to use the website.

Protection of Personal Information

SPROUTS takes every precaution to protect your personal information on the website. Submission online has inherent risks; while all reasonable effort is made to safeguard personal information, should you have doubts, you can submit paper form in person.
If you have any questions or concerns about the security of this website, you may send an e-mail to info@sproutscoop.ca

Exceptions

There may be certain exceptions to SPROUTS’s Privacy Policy. Any exceptions will be clearly identified at the time the information is being gathered.

Contact Information

For more information, contact info@sproutscoop.ca